on the phone this morning…..This is really the first time I can remember that I’ve lost control with a business on the phone. But I know it happens after 30 years as a 911 dispatcher.
This business was in charge of sending me medical supplies in June…I received them in August because they were shipped to a different person in a different city who happened to be different gender. A couple phone calls to their business office, I learned that I was wrong because their records showed that the supplies had been sent and received by me because their computer said so. I finally was able to make my case with someone with “service skills”.
But the story does not end there. They send me a bill but had not filed with my insurance….said they had…but my insurance company said nope, no they haven’t. 2 phone calls and 3 emails later, I gave up because their business office told me I was wrong because the computer said so. Ok. Whatever. I didn’t feel this was my problem anymore. I had my supplies, they didn’t have the money and I had kept documentation of correspondence.
Until the phone rang at 8am this OCTOBER morning from the company telling me they were having trouble filing my insurance because they had the wrong information for me.
My kind and professional demeanor moved to the back seat as I let loose unloading on “Tara” what I thought of the company, their lack of public service and my frustration level which seemed like she could probably figure out depending on what her computer told her. The anger just flowed very smoothly from my mouth to her ear and you know what…I felt better. I’m sure “Tara”, NOT wearing HER public service voice, did not go to work armed for rampage this morning. I remember how it felt to start my morning with a yeller, but my guilt is only about a 2 on a 10 scale. And so, I leave the frustration right here, right now, Dear Diary. I don’t need to carry it with me…
Not defending the utter incompetence of the company, I am sure many companies are dealing with people on their last nerve right now. Forgive yourself. You are fine. Better than fine.
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